Customer information

Shipping and delivery policy

Last updated: July 2026

Delivery area

Rose Villa Timber delivers firewood locally in Pembrokeshire and may support wider West Wales deliveries by agreement. Delivery availability depends on stock, route, access, and order size.

Confirmation before fulfilment

Orders placed through the basket are enquiries. We confirm price, access, delivery timing, and availability before fulfilment.

Access requirements

Please tell us about narrow lanes, gates, slopes, loose surfaces, overhead restrictions, parking limits, or preferred drop-off points before delivery.

Delivery timing

We aim to agree a practical delivery window with each customer. Bad weather, urgent tree work, traffic, and rural access can affect timing.

Questions

Contact [email protected] or call 07788 900 015.