Privacy Policy

Last updated: July 2025

This Privacy Policy describes how Rose Villa Timber (“we”, “us”, or “our”) collects, uses, and protects your personal information in compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. We are committed to safeguarding your privacy whether you order online, by phone, or in person.

Who We Are

Rose Villa Timber
Haverfordwest, Pembrokeshire, Wales, UK
Email: [email protected]

What Information We Collect

• Contact details: Name, address, email, and phone number for orders and queries.
• Order information: Products ordered, delivery address, and any delivery notes.
• Payment information: We do not store card details. All payments are processed securely via our payment provider or your chosen method.
• Website usage: Anonymous analytics data (IP address, browser, device type) to help improve our website. We do not use tracking cookies for advertising.

How We Use Your Data

• To process your orders and deliver products.
• To respond to enquiries and provide customer support.
• To improve our services and website.
• To comply with our legal obligations.
• We do not sell, rent, or share your personal data with third parties for marketing.

Your Data Protection Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your personal data.
• Object to or restrict processing of your data.
• Withdraw consent at any time (if applicable).
• Lodge a complaint with the UK Information Commissioner’s Office (ICO).

To exercise your rights, contact us at [email protected].

How Long We Keep Your Data

We only keep your personal information for as long as necessary to fulfil your order, comply with our legal obligations (such as HMRC/tax rules), and resolve disputes.

How We Protect Your Data

We use secure systems and procedures to protect your data from unauthorised access, misuse, or disclosure. All personal data is stored securely and only accessible by authorised staff.

Third Parties

We may share your information with trusted delivery partners (for the purpose of delivering your order) and with payment processors. We do not transfer your data outside the UK.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted here.

Contact Us

For questions about your privacy or our policies, please email [email protected].